By using our service, you are agreeing to the following terms and conditions:

Key Terms:

• Your refund will be paid directly to you from HMRC. Once your refund has been issued by HMRC we will notify you and this is when our fee becomes due payable by bank transfer due within 48 hours of payment notification. 
• We have a standard fee per tax year unless any additional work is required on your account, in which case we will quote you before any work is carried out.
• We aim to complete your tax return within 4 weeks from initial enquiry however it can take longer due to HMRC guidance, and we cannot be held responsible for any delays caused by HMRC.
• We submit your claim to HMRC based on the information you provide us with and confirm is accurate to the best of your knowledge. If in future for any reason HMRC require proof of information, this is to be provided by the client and Reliance Refunds shall not be held responsible for incorrect information given to us.
• Upon completing our New Client Form you are agreeing to be bound by our terms and conditions.

Terms & Conditions

1  Definitions

Please read these Terms and Conditions ("Terms", "Terms and Conditions") carefully before using our services and accessing our website.

Reliance Refunds is a company incorporated in England and Wales (Company number 14721465). 

Reliance Refunds may be defined as "us", "we", or "our". The client may be defined as “client”, “you”, “your” or “customer”. Our services may be defined as “services”, “service”, “tax refund”, “claim”, “tax return” or “tax rebate.”

Your access to and use of our services are conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service.

By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms, then you may not access the Service.

2 Services

Reliance Refunds will process your tax refund based on information you have given to us.

We aim to complete your tax return within 4 weeks from initial enquiry however it can take longer due to HMRC guidance, and we cannot be held responsible for any delays caused by HMRC.

When HMRC have processed your claim, they will pay this directly into your bank account. This is to make the process of you receiving your refund with us much quicker than any other refund company. Once they have issued your repayment, our fee becomes due, payable by bank transfer. Upon issue, we will notify you, and send our bank details for the transfer which must be paid within 48 hours of notification.

Should payment not be received within 48 hours, we will chase over the following two weeks. If it still remains unpaid past this point, we will refer to our third-party debt collections company. If it reaches this stage, you will incur all relevant additional charges, and any additional work required on your account due to late payment will incur a charge of £50.

If for any reason, your repayment is delayed, for example any value already refunded by HMRC or additional employer not declared in our submission form, then our fee is still due within 10 working days of claim submission. 

We charge a flat percentage of 20% for all refunds. However, additional charges may apply should any extra work be required on your account. Should this be the case, we will quote you before any extra work is carried out.

3 Using Our Services

Any refund estimated provided through our website or by quote is to be used as a guide only and this is not confirmed as your final tax rebate value. The final amount of any refund will be calculated by HMRC upon repayment issue. You may cancel your claim up until registration with us. If you cancel after this point, we will seek 50% of the full fee or if cancelled after the claim work has started and/or after we have been appointed as agent, we will seek the full fee value.

If the full fee is not paid to us within 48 hours, a late fee of £50 per month is applied for each month the payment is outstanding. We will take legal and action to recover any fees owed.

Refer a friend offers are only eligible during the advertised period and bonus only paid or transferred once the refer and referee have both completed a claim with us.

4 Providing Accurate Information

You must agree to provide us with accurate information about your circumstances which result in your tax refund.

Reliance Refunds is not responsible for the following:

 

• The client providing incorrect or inaccurate information.
• The client has already received a refund, through PAYE or Self-Assessment.
• The client has already applied for a refund.
• The client owes tax or penalties to HMRC.
• HMRC holds conflicting information to that of which the client provided to us.
• HMRC concludes the client is not due a refund, for any reason.

 

We will not be held responsible for any underpayment or overpayment because of the information provided to us. We will not be responsible for any penalties that apply from a client missing the HMRC deadline or for penalties applied prior to our authorization as their agent, whether these are the fault of the client, HMRC or previous agents.

If you have made an error on your claim, you should notify us as soon as possible.

5 After care

Once your claim has been processed, we will contact HMRC to change it back to the correct tax coding. Any changes in circumstances affecting your tax code after this will be the client responsibility.

If the client chooses not to claim with us in the next financial year for any reason, then their Self-Assessment account becomes their sole responsibility, including closing their account to avoid late filing penalties applied by HMRC for missing the deadline.

6 Use of Information

To process your claim, we will require submission of your personal data which we will use and store in line with the Data Protection Act (DPA) 1998 and the General Data Protection Regulations 2017 (GDPR). We are registered under the prescribed regulations, which include anti-money laundering supervision.

7 General Information

Reliance Refunds web site including these terms shall be governed by and construed in accordance with the laws of the United Kingdom of Great Britain and Northern Ireland.

Although Reliance Refunds aims to ensure the content of the website is accurate and up to date, content is provided without any warranties.

By using this Site, you agree to these terms and conditions. If you do not agree please do not use our Site. 

8 Changes

We reserve the right to modify or replace these Terms at any time. 

Our Terms and Conditions were last updated 18.08.2023.